Each host will have their own procedure for guests arriving at their venue. Instructions will be sent to you before the date of your booking via email.

You should leave the venue as you found it, remove any rubbish and if any damage has occurred during your booking, report this ASAP directly to your host.

Please contact the host about any issues directly through the GoVenue dashboard. If the issue cannot be resolved with the host, please escalate it to the GoVenue team within 72 hours of your booking being completed, and we will aim to mediate a resolution between both parties.

In the rare occurrence that a venue does not match the description given on our site and the host is unable to remedy your concerns, contact our team straight away via the GoVenue Dashboard and we can work with you and the host to rectify the issue or arrange a refund.

If you cancel your booking more than 7 days before it is due to take place, you will receive a full refund, minus the GoVenue Guarantee fee.

If you cancel within 7 days of your booking, any refund will be based on the host’s cancellation policy, which is clearly stated before you complete your booking.

If the host cancels your booking, you will receive a full refund, including your GoVenue Guarantee fee.