Guest Terms and Conditions

Introduction

1.1 Welcome to GoVenue! Our platform serves as a marketplace connecting individuals seeking unique community spaces ("Clients") with venue owners ("Venue Hosts") who offer these spaces for temporary hire.

1.2 Go Venue is owned and operated by C.S.I. (Manchester) Limited, a registered company in England (Company Number: 03635017). You can reach us at enquiries@govenue.io

1.3 These terms and conditions govern the booking services ("Services") we provide to Client Bookers. They do not apply to services offered to Venue Hosts or the actual hire of spaces.

1.4 Space bookings are contracts ("Contracts") formed between Client Bookers and Venue Hosts, with GoVenue facilitating the connection.

1.5 We are not a party to the Contracts, and we do not own or manage listed spaces on the platform.

1.6 Your use of our website, mobile applications ("Platform"), and Services indicates your acceptance of these terms and forms the basis of our Agreement.

1.7 These Terms may change, and the version available on our Platform at the time of booking will apply. Your continued use of our Platform or Services after amendments constitutes acceptance.

1.8 This Agreement is with the individual using the Services, who is responsible for ensuring that all Authorised Persons comply with its terms.

Account Registration

2.1 While access to the Platform is open to all, Client Bookers must create an account ("Account") to hire a space. Account creation is possible when you request a booking.

2.2 Registration requires your name, billing , valid email address, and credit or debit card details. Additional information may be required periodically, subject to our Privacy Notice (link).

2.3 Keep your password confidential to prevent unauthorised access. Notify us of any password breaches immediately.

2.4 A valid email address is crucial for booking confirmations and other important communications. Ensure your email information is accurate and up-to-date.

2.5 We may suspend or close your Account if you breach this Agreement or the Contracts, limiting your access to our Platform and Services.

Booking Process

3.1 Bookings ("Booking") for space hire are conducted in accordance with these terms.

3.2 You may use our online enquiry form found on any Space page to enquire about availability and arrange a slot

3.3 Full payment of applicable Hire Charges is collected by GoVenue when issuing the Confirmation Email. No Booking is confirmed without full payment.

3.4 The Contract applies between the Venue Host and you, with Go Venue serving as a facilitator. We are not liable for breaches of the Contract or other issues regarding the Space.

Spaces

4.1 Our Platform markets spaces offered by Venue Hosts, but Go Venue's role is limited to providing Services, including facilitating Contracts and collecting payments.

4.2 While we aim for satisfactory Space quality, we do not warrant suitability. We rely on Venue Hosts for Space details, and we offer no warranties regarding these details.

4.3 Post-Confirmation Email, Go Venue has no further obligations regarding the Space, with all responsibility resting on the Venue Host.

Complaints and Disputes

5.1 Disputes with Venue Hosts regarding Spaces should be addressed through direct communication.

5.2 Please note our GoVenue Guarantee:

If a Client has a genuine complaint about the Space that affects their experience, they must inform GoVenue within 72 hours from the end of the relevant hire period.
GoVenue will then initiate a review process to investigate the complaint and mediate between the Client and Venue Host.
In cases where GoVenue determines that the Space did not meet the agreed-upon standards, GoVenue may provide compensation or remedies to the Client.
The booking will only be refunded when the venue has clearly breached the agreement (i.e., opened up late, facilities as not described, dysfunctional equipment agreed as part of the booking that clearly affects the event) or the venue isn't as described.

5.3 Complaints that may affect Hire Charges must be reported to GoVenue within 72 hours from the hire period's end.

5.4 Unsubstantiated complaints or non-cooperation may result in Hire Fees being released to the Venue Host.

5.5 Venue Hosts can raise disputes against Client Bookers which GoVenue will seek to resolve, potentially requiring additional payments.

Cancellation Process

6.1 Our standard cancellation policy applies to Contracts unless specified otherwise in the Venue's Listing.

6.2 For Bookings made over six weeks in advance:

Full refund for cancellations more than six weeks before hire.
50% refund for cancellations up to seven days before hire.
No refund for cancellations less than seven days before hire.

6.3 For Bookings made less than six weeks in advance:

Full refund if cancelled within 48 hours of Booking.
50% refund up to seven days before hire.
No refund less than seven days before hire.

6.4 Rescheduling is possible at no cost up to two weeks before hire or for a £25 fee less than two weeks before hire.

6.5 We are not liable for any costs resulting from cancelled bookings.

6.6 Venue Hosts cancelling due to exceptional circumstances will attempt to find suitable alternatives. If not, fees will be refunded, with no additional compensation.

Client Bookers Obligations

7.1 Client Bookers must:

Comply with the relevant Contract.
Treat the Space and Venue Host's property with respect.
Behave appropriately while using the Space.
Provide accurate information and maintain up-to-date details.
Not harm GoVenue's reputation or its relationship with Venue Hosts.
Use the Platform per these Terms without affecting its enjoyment by others.

Termination and Suspension

8.1 We may suspend your Account or Platform access for breaching this Agreement.

8.2 Attempts to circumvent suspension may result in Agreement termination and Account closure.

8.3 We may terminate this Agreement if you breach its terms, anticipate a breach, or face insolvency.

8.4 Termination leads to Service and Booking access loss.

Liability and Indemnity

9.1 Clients must indemnify GoVenue for any claims or losses resulting from:

Breach of this Agreement.

Breach of the Contract.

Actions related to Services, Platform, Space, or Booking.

Our Liability

10.1 We are not liable for economic or consequential losses, except in cases of fraud, wilful concealment, or theft.

10.2 Liability exclusions encompass Space-related issues, with GoVenue serving solely as a facilitator.

10.3 Our maximum liability under this Agreement is the Booking Fee paid by you.

10.4 Claims against GoVenue must be made within 12 months following the relevant hire period.

10.5 The exclusions of liability in this Agreement are reasonable considering GoVenue's role as a marketplace provider.

10.6 These limitations do not affect liability for death or personal injury resulting from negligence, fraudulent misrepresentation, or other unlawful actions.

Refunds

11.1 Refunds for cancellations or other issues will be processed as per the policies stated on our Platform. Specific refund details can be found on .

Data Protection

12.1 GoVenue commits to complying with applicable data protection and privacy laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). For further information, please refer to our Privacy Notice.

Platform Availability

13.1 GoVenue takes no responsibility if the Platform experiences downtime or technical issues that result in a loss of earnings for the Venue or Client Booker. The Platform is provided "as is," and we do not guarantee uninterrupted or error-free service.

Confidentiality

14.1 Both parties agree not to disclose confidential information about each other's business or affairs, except to employees, associates, or contractors who are bound by non-disclosure agreements, or when required by law. This confidentiality obligation expires three years after the Agreement ends.