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Go Venue – Guest Terms & Conditions

Last updated: 11 January 2026

1. Introduction

Welcome to Go Venue. These Guest Terms and Conditions (“Terms”) form the agreement between you (“Guest”, “you”, “your”) and C.S.I. (Manchester) Limited (“GoVenue”, “we”, “us”, “our”), operator of the Go Venue platform (“Platform”).

GoVenue acts solely as a facilitator.
We connect Guests with venue owners (“Hosts”), but we are not a party to the hire contract between you and the Host. We do not own, manage, or operate any venue listed on the Platform.

By creating an account, making a booking, or using the Platform in any capacity, you agree to these Terms. If you do not agree, you must not use the Platform.

These Terms apply only to Guests.
Host Terms are published separately.

We may update these Terms periodically. The version in force at the time of your booking applies. Continued use of the Platform after any changes constitutes acceptance.

2. Definitions

GoVenue / Platform
The website, technology, and booking system operated at www.govenue.io.

Guest
Any person or organisation booking a venue through the Platform.

Host
Any individual, business, school, sports club, church, community venue, or organisation offering a space for hire.

Booking
A confirmed hire of a venue through the Platform.

Go Venue Guarantee
A fee paid by Guests providing protection where a venue is misrepresented, inaccessible, or not provided as described.

3. Booking Responsibilities

3.1
You may only use the venue for the purpose you declare at the time of booking.

3.2
You must comply with:

  • Host venue rules,

  • safety and licensing laws,

  • capacity limits,

  • any restrictions stated in the listing.

3.3
You must arrive and leave at the scheduled times.

3.4
You are responsible for the behaviour of everyone attending your booking.

3.5
You are responsible for keeping your login details secure.
If you believe your account has been accessed without permission, you must notify GoVenue immediately.

4. Use of the Venue & Guest Conduct

4.1
You must treat the venue with respect and care.

4.2
You must leave the venue in the same condition as found, including:

  • tidying,

  • removing personal items,

  • avoiding unnecessary mess.

4.3
You must not:

  • damage the venue, equipment, or property,

  • enter prohibited or staff-only areas,

  • exceed permitted capacity,

  • use the venue unlawfully,

  • behave abusively or unsafely.

4.4
If you cause damage or breach rules, the Host may report this to GoVenue.

4.5
If GoVenue determines you are responsible, you must:

  • pay for repairs, replacement, or cleaning, or

  • resolve the matter directly with the Host.

4.6
If you fail to pay or cooperate:

  • your account may be suspended or removed,

  • the Host may take civil legal action,

  • evidence may be passed to relevant authorities under local law.

5. Go Venue Guarantee

5.1
The Go Venue Guarantee protects you if:

  • the venue is not accessible at the agreed time,

  • the venue materially differs from its description,

  • a major issue prevents reasonable use.

5.2
You must raise a claim within 48 hours of the booking ending.

5.3
Evidence is required (photos, description, timings, etc.).

5.4
GoVenue will review submissions and respond within 72 hours.
Our findings are final.

5.5
The Guarantee does not cover:

  • change of mind,

  • Guest errors or incorrect bookings,

  • minor inconveniences,

  • issues caused by Guest actions,

  • circumstances beyond the Host's control (e.g. weather).

5.6
The Guarantee fee is non-refundable, except when the Host cancels.

5.7 Invalidation of the Go Venue Guarantee

The Go Venue Guarantee will be immediately invalidated if you:

  • misrepresent or inaccurately describe the purpose of your booking,

  • provide false or misleading information about attendee numbers,

  • cause damage to the venue or equipment,

  • act in an inappropriate, unsafe, or unlawful manner,

  • behave abusively toward the Host, venue staff, or GoVenue team,

  • breach venue rules, licensing conditions, or safety requirements.

If the Guarantee is invalidated, you forfeit all protection and refunds, and you remain fully responsible for all associated costs.

5.8 Complaints Window

Complaints raised after the 48-hour window may not be accepted, and refunds or remedies may not be available.

6. Payments

6.1
All payments are processed by Stripe and held in escrow until the Host is paid.

6.2
If no issue is raised within 48 hours of the booking end, funds are released to the Host after 7 days.

6.3
GoVenue does not store payment card details.

7. Cancellations

7.1 Guest-Initiated Cancellations

If you cancel:

a) 7 days or more before the event:
A full refund is issued, excluding the Go Venue Guarantee fee.

b) Less than 7 days before the event:
The Host chooses the refund percentage.
GoVenue will automatically:

  • refund you the Host's chosen amount,

  • send the balance to the Host,

  • retain the Guarantee fee.

7.2 Host-Initiated Cancellations

If a Host cancels:

  • you receive a full refund, and

  • your Guarantee fee is refunded in full.

8. Damage, Loss & Liability

8.1
You are responsible for any damage, loss, or excessive cleaning caused by you or your attendees.

8.2
If found responsible, you must pay or settle directly with the Host.

8.3
GoVenue may support communication but is not responsible for resolving or reimbursing damage claims.

8.4
Failure to pay may result in suspension or legal action initiated by the Host.

9. Indemnity

You agree to indemnify GoVenue for any claims, losses, damages, costs, or expenses that arise from:

  • your breach of these Terms,

  • your misuse of the Platform,

  • your conduct at a venue,

  • damage or disruption caused by you or your attendees.

10. Data Protection

10.1
GoVenue complies with the Data Protection Act 2018 and UK GDPR.

10.2
You must keep your account information accurate and secure.

10.3
GoVenue is not responsible for the misuse of Guest data outside the Platform.

11. Prohibited Behaviour

You must not:

  • cause damage,

  • act abusively,

  • exceed capacity limits,

  • use spaces fraudulently or unlawfully,

  • attempt to bypass the Platform or fees,

  • misrepresent booking details.

Violations may result in suspension or removal.

12. Force Majeure

Neither GoVenue nor the Host is liable for cancellations or disruptions caused by circumstances outside reasonable control, such as severe weather, structural issues, utility failures, or government restrictions.

Refunds or rescheduling may be offered depending on the situation.

13. Liability

13.1
GoVenue is a marketplace facilitator, not a venue owner or operator.

13.2
Your hire agreement is strictly between you and the Host.

13.3
GoVenue is not liable for:

  • accidents or injuries,

  • property loss or theft,

  • Host or Guest misconduct,

  • equipment failure,

  • external noise or disturbances.

13.4
You attend and use venues at your own risk.

13.5
Our maximum liability is limited to the booking fee paid by you.

14. Platform Availability

14.1
GoVenue does not guarantee uninterrupted Platform access.

14.2
We are not liable for losses resulting from downtime or technical issues.

15. Confidentiality

Both you and GoVenue agree not to disclose confidential information relating to each other’s operations unless required by law or necessary to provide services.
This obligation lasts for three years after you stop using the Platform.

16. Governing Law

These Terms are governed by the laws of England and Wales.
The Host may also pursue legal action under their own local laws where applicable.

17. Contact

For support, disputes, or enquiries:
Email: enquiries@govenue.io
Website: www.govenue.io