Go Venue – Host Terms & Conditions

Last updated: 11 January 2026

1. Introduction

Welcome to Go Venue. These Host Terms and Conditions (“Terms”) form the agreement between you (“Host”, “you”, “your”) and C.S.I. (Manchester) Limited (“GoVenue”, “we”, “us”, “our”), operator of the Go Venue platform (“Platform”).

GoVenue acts solely as a facilitator connecting Hosts with Guests seeking venues. We are not a party to the hire contract between you and the Guest, nor do we own or manage any venue listed on the Platform.

By creating a Host account, listing a venue, or using the Platform in any capacity, you agree to be bound by these Terms. If you do not agree, you must not use Go Venue.

Hosts and Guests are expected to treat each other with professionalism and mutual respect. All bookings should be handled safely, accurately, and reliably.

We may update these Terms from time to time. The version in force at the time of each booking applies. Continued use of the Platform constitutes acceptance of any updated Terms.

2. Definitions

GoVenue / Platform
The website, tools, technology, and booking system operated at www.govenue.io.

Host
Any individual, business, school, sports club, church, community hall, charity, or organisation listing a space for hire.

Guest
Any person or organisation booking a venue through the Platform.

Booking
A confirmed hire of a venue through the Platform.

Go Venue Guarantee
A fee paid by Guests protecting them where a venue is inaccessible, misrepresented, or not provided as described.

3. Host Eligibility & Legal Compliance

3.1
You must own the venue or have clear written permission from the property owner or governing body to list it.

3.2
You must hold appropriate Public Liability Insurance suitable for UK venue hire. Proof may be requested.

3.3
Your venue must comply with UK laws including:

• fire safety

• health and safety

• licensing

• safeguarding requirements

• planning or zoning rules (where applicable)

3.4
All listing information must be accurate and updated promptly.

3.5
GoVenue may approve, suspend, or remove listings at our discretion.

4. Account Registration & Host Responsibilities

4.1
You must provide accurate information when creating your Host account and keep it updated.

4.2
You must secure your login details and ensure only authorised individuals access your account.

4.3
You must notify GoVenue immediately if you suspect unauthorised access.

4.4
You are responsible for all activity carried out through your account.

5. Use of the Platform & Data Access

5.1
You may use the Platform to manage listings, communicate with Guests, and process bookings.

5.2
You may export your booking and financial data at any time.

5.3
GoVenue retains ownership of the Platform, software, branding, and all associated IP.

5.4
Hosts may not access or use GoVenue’s source code, nor reverse engineer or replicate any part of the system.

6. Venue Description, Capacity & Permitted Use

6.1
Your listing must accurately describe:

• maximum capacity

• permitted event types

• restrictions (noise, alcohol, hours)

• facilities and equipment

• access instructions

• all included areas

6.2
Guests must use the space only for the stated purpose.

6.3
If a Guest wishes to alter the scale or purpose of an event, they must request approval via the Platform.

6.4
You may refuse entry where a Guest:

• exceeds capacity,

• attempts prohibited use, or

• breaches safety or licensing rules.

6.5
You may request final attendee numbers.

7. External Suppliers & Contractors

7.1
Guests must declare any external suppliers (e.g. DJs, caterers, decorators).

7.2
You may require suppliers to:

• obtain prior approval,

• carry insurance,

• comply with venue rules.

7.3
Guests are responsible for all suppliers they bring onsite.

8. Venue Condition, Access, Cleanliness & Accuracy

8.1
You are fully responsible for ensuring the venue is:

• open and accessible on time,

• clean, safe, and ready,

• accurately described,

• equipped with functioning facilities as advertised.

8.2
The venue must match the listing to avoid triggering the Guest’s rights under the Go Venue Guarantee.

8.3
Guests must leave the venue in reasonable condition.

8.4
If damage or excessive cleaning occurs, you may report it through the Platform.

8.5
GoVenue does not reimburse Hosts for any damage or loss.

9. Host Losses, Damage Claims & GoVenue’s Role

9.1
You may report Guest-caused damage or loss via the Platform.

9.2
GoVenue will attempt to liaise with the Guest to encourage payment or resolution.

9.3
However, the Host acknowledges:

• GoVenue is not responsible for any losses,

• GoVenue does not guarantee recovery,

• GoVenue does not compensate Hosts.

9.4
Hosts must rely on their own insurance.

9.5
GoVenue’s involvement is limited to communication support.

10. Payments to Hosts

10.1
All payments are processed by Stripe and held in escrow for up to 7 days after booking completion.

10.2
Guests have 48 hours to raise issues via the Guarantee.

10.3
If an issue is raised, GoVenue will make a final decision within 72 hours.

10.4
If no issue is raised, payment is released after 7 days to your chosen bank account.

10.5
Hosts receive 100% of booking income.
The Guest funds the Guarantee fee.

11. Cancellations

11.1 Host-Initiated Cancellations

If you cancel:

• the Guest receives a full refund, including the Guarantee fee.

Frequent or late cancellations may result in suspension or removal.

11.2 Guest-Initiated Cancellations

If the Guest cancels:

a) 7+ days before the event:
Full refund (Guarantee fee excluded).

b) Under 7 days:
You may set the refund percentage.

GoVenue will:

• refund the Guest,

• send remaining balance to you,

• retain the Guarantee fee.

11.3 Refund Processing

Refunds must be issued through the Platform only.

12. Cancellation Abuse & Off-Platform Diversion

12.1
Hosts must not encourage private or off-platform bookings.

12.2
Prohibited actions:

• cancelling to force direct rebooking,

• manipulating availability,

• directing Guests to alternative payment routes.

12.3
Breaches may result in permanent removal and further action.

13. Host Disputes with Guests

13.1
Report damage or misconduct promptly.

13.2
GoVenue will review evidence and encourage fair resolution.

13.3
Guests found at fault may be suspended or removed.

13.4
GoVenue’s decisions are final.

14. Data Protection & Security

14.1
GoVenue maintains security measures but is not responsible for breaches caused by the Host.

14.2
Hosts are responsible for:

• secure login use,

• restricting access,

• protecting exported data under UK GDPR,

• notifying affected individuals or authorities of breaches.

14.3
Misuse of Guest data is solely the Host’s liability.

15. Platform Availability

GoVenue does not guarantee uninterrupted access.
We are not liable for downtime or technical issues affecting earnings or bookings.

16. Prohibited Host Behaviour

Hosts must not:

• provide false or misleading information,

• list spaces they do not control,

• discriminate or behave abusively,

• divert bookings off-platform,

• repeatedly cancel without reason,

• breach safety or licensing laws,

• mishandle Guest data.

Breaches may result in suspension or removal.

17. Force Majeure

Neither party is liable for failures caused by events outside reasonable control.

18. Liability

18.1
GoVenue is a facilitator, not a party to the contract.

18.2
Hosts are fully responsible for safety, insurance, accuracy, and legal compliance.

18.3
GoVenue is not liable for:

• property damage,

• injuries or accidents,

• lost income,

• Guest misconduct,

• supplier behaviour,

• operational losses.

19. Confidentiality

Both parties agree not to disclose confidential information except when required by law or essential for providing services.
This obligation lasts for three years after account closure.

20. Termination

20.1
GoVenue may suspend or terminate your account for breach, cancellation abuse, legal concerns, or unsafe conduct.

20.2
Hosts may close their account at any time.

21. Changes to Terms

We may update these Terms periodically. Continued use constitutes acceptance.

22. Governing Law

These Terms are governed by English law.
Disputes fall under the exclusive jurisdiction of the courts of England and Wales.

23. Contact

For support or enquiries:
Email: enquiries@govenue.io
Website: www.govenue.io