List Your Venue

Go Venue – Privacy Policy

Last updated: 11 January 2026

1. Introduction

This Privacy Policy explains how C.S.I. (Manchester) Limited (“GoVenue”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use the Go Venue platform (“Platform”).

We are committed to handling your data lawfully, transparently, and securely, in accordance with:

  • The UK General Data Protection Regulation (UK GDPR)

  • The Data Protection Act 2018

  • Applicable guidance issued by the Information Commissioner’s Office (ICO)

By using our Platform, you agree to this Privacy Policy.

2. Who We Are

C.S.I. (Manchester) Limited
Company Number: 03635017
Registered in England & Wales
Email: enquiries@govenue.io
Website: www.govenue.io

We are the Data Controller for all personal data processed via the GoVenue Platform.

3. What Personal Data We Collect

We collect the following categories of data:

3.1 Information You Provide Directly

When creating an account, listing a venue, or making a booking:

  • Full name

  • Email address

  • Phone number (optional)

  • Payment information (processed by Stripe, not stored by GoVenue)

  • Billing address (if required for Stripe verification)

  • Venue details (for Hosts)

  • Event details (for Guests)

  • Communication preferences

  • Any messages sent via the Platform

3.2 Automatically Collected Data

We may collect:

  • IP address

  • Device information

  • Browser type

  • Access times

  • Pages viewed

  • Platform usage behaviour

  • Cookies (see Cookie Policy if required)

3.3 Payment Information

All payments are handled securely by Stripe, our payment processor.
We never store your card details.

3.4 Information Provided by Hosts About Guests

Hosts may upload:

  • Event details

  • Attendee numbers

  • Disputes or damage reports

3.5 Information Provided During Disputes

Evidence such as:

  • Photos

  • Videos

  • Statements

  • Messages exchanged

4. How We Use Your Personal Data

We process data to:

4.1 Provide and Manage Bookings

  • Creating and managing accounts

  • Facilitating bookings between Guests and Hosts

  • Verifying venue access

  • Sending confirmations and notifications

4.2 Payment Processing

  • Collecting payments via Stripe

  • Issuing refunds

  • Releasing funds to Hosts

4.3 Platform Functionality

  • Operating the GoVenue Guarantee

  • Managing cancellations and disputes

  • Preventing misuse of the Platform

4.4 Safety, Legal & Security

  • Verifying identity

  • Detecting fraud

  • Handling damage or misconduct

  • Meeting legal or regulatory obligations

4.5 Communication

  • Responding to enquiries

  • Sending service updates

  • Communicating booking-related information

We do not sell personal data to third parties.

5. Legal Basis for Processing (UK GDPR)

We process your data under the following legal bases:

  • Contractual necessity
    To provide the Platform, process bookings, and manage your account.

  • Legitimate interests
    Fraud prevention, service improvement, security, and dispute resolution.

  • Legal obligation
    For tax, accounting, and regulatory compliance.

  • Consent
    For optional marketing communications (you may withdraw consent anytime).

6. Disclosure of Personal Data

We may share your data with:

6.1 Hosts or Guests

To facilitate bookings.

6.2 Service Providers

Such as:

  • Stripe (payments)

  • Email delivery systems

  • Cloud hosting providers

  • IT security services

All providers are GDPR-compliant.

6.3 Legal or Regulatory Authorities

Where required by law, including:

  • Law enforcement

  • Courts

  • Local authorities

6.4 In Cases of Misconduct

If you damage a venue or behave unlawfully, relevant information may be shared with:

  • Hosts

  • Insurers

  • Legal representatives

  • Appropriate authorities

7. International Transfers

GoVenue primarily stores data within the UK or EEA.
If a service provider processes data elsewhere, we will ensure:

  • UK GDPR safeguards are in place,

  • Standard Contractual Clauses (SCCs) are used,

  • Data remains protected to UK standards.

8. Data Retention

We retain personal data only as long as necessary:

  • Account & booking data: 6 years (for legal/financial compliance)

  • Dispute evidence: up to 6 years

  • Inactive accounts: deleted after 24 months of inactivity

  • Marketing data: until you unsubscribe

You may request deletion earlier (see Section 11).

9. Data Security

We maintain technical and organisational measures including:

  • Encrypted connections (HTTPS)

  • Secure servers and firewalls

  • Restricted employee access

  • Regular security audits

  • Secure data backups

However, no online platform can guarantee 100% security.

10. Host & Guest Responsibilities

10.1
You must keep your login details confidential.

10.2
Hosts must store and handle any exported data in line with UK GDPR.

10.3
Misuse of data outside the Platform (e.g. unauthorised contact, sharing, or marketing) is entirely the user’s responsibility.

10.4
GoVenue is not liable for breaches caused by:

  • insecure Host devices,

  • shared passwords,

  • improper data storage by Hosts or Guests.

11. Your Rights Under UK GDPR

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to certain processing

  • Port your data to another provider

  • Withdraw marketing consent

  • Complain to the ICO

Requests can be made by emailing: enquiries@govenue.io

12. Use of Cookies

GoVenue uses cookies to:

  • operate essential platform functions

  • enhance user experience

  • analyse website performance

A full Cookie Policy can be supplied if required.

13. Children’s Privacy

The Platform is not intended for users under 18.
We do not knowingly collect data from minors.

14. Platform Availability

GoVenue does not guarantee uninterrupted availability of the Platform.
Data processing may be delayed during outages or maintenance.

15. Third-Party Links

The Platform may contain links to third-party websites.
We are not responsible for their content or privacy practices.

16. Changes to This Privacy Policy

We may update this policy periodically.
The most recent version will always be available on our website.

Continued use of the Platform constitutes acceptance of the updated policy.

17. Contact Us

For privacy enquiries or data requests:

Email: enquiries@govenue.io
Address:
CSI Manchester Ltd
4 Mallard Court,
Mallard Way, Crewe,
Cheshire, CW1 6ZQ

You may also contact the ICO: www.ico.org.uk

CSI Manchester Ltd
4 Mallard Court,
Mallard Way, Crewe,
Cheshire, CW1 6ZQ