What is the Go Venue Guarantee?

At Go Venue, we’re committed to ensuring a smooth and secure experience for both hosts and guests. Every booking is protected by the Go Venue Guarantee, providing peace of mind that your event space is as described, and your booking is handled with care.

How the Go Venue Guarantee Works

For Guests

Booking Protection: When you book a venue, Go Venue holds the payment securely for up to 7 days after the booking date. This ensures the venue meets your expectations and protects your payment if issues arise.

Inaccurate Listings: If the venue is significantly different from its description and the host cannot resolve the issue, we’ll work to help you find an alternative venue at comparable pricing. If a suitable venue isn’t available or you choose not to rebook, we’ll issue a full or partial refund.

Assistance on Arrival: If you’re unable to access the venue or encounter a serious issue, our team is here to help you resolve it quickly and efficiently.

For Hosts

Venue Protection: The Go Venue Guarantee ensures that your space is respected and left in the condition it was found.

Clear Communication: Guests are encouraged to contact hosts directly if any issues arise, allowing you the first opportunity to address and resolve concerns.

Secure Payments: Payments are released to you once the booking is completed and the guest has confirmed everything is as expected.

What’s Covered

Inaccurate Listings: If the space is significantly different from its listing description.
Access Issues: If the guest is unable to access the venue at the agreed time and the host cannot resolve the issue.
Damages or Misuse: Go Venue supports hosts by ensuring any damages or misuse by guests are addressed appropriately.

How to Report an Issue

If an issue arises:

Contact Your Host: For guests, the host is your first point of contact to resolve any problems.
Document the Issue: Take photos or videos and provide details to help resolve the matter efficiently.
Contact Go Venue Support: If the issue isn’t resolved, reach out to us within 72 hours of the booking or discovering the problem.

Why the Go Venue Guarantee Matters

The Go Venue Guarantee protects both hosts and guests, ensuring trust and security throughout the booking process. It provides:

For Guests: Confidence that the venue meets expectations or a solution will be offered.
For Hosts: Assurance that payments are secure, and their space is treated respectfully
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Your next event just became worry-free. With the Go Venue Guarantee, you can focus on creating memorable moments while we take care of the rest.

Need Help? Contact us via email or phone for assistance with your booking.