Book and Host With Confidence
The GoVenue Guarantee offers booking protection for Guests and help resolving disputes for Guests and Hosts.
What Is the GoVenue Guarantee?
When you book through GoVenue, you should be able to trust that the venue is accurately described, available when promised, and handled with the care your event deserves.
Secure Payments
Payments are handled securely throughout the booking process.
Support When It Matters
If a serious problem cannot be resolved directly, GoVenue can step in to help.
A Clear Resolution Process
Report an issue within 48 hours of the booking ending. If the parties cannot resolve it within 48 hours of the report, either can escalate it. GoVenue makes a decision within 72 hours of escalation.
From Payment to Event Day
We believe Guests should always feel protected when booking through our platform.
Booking Protection
If the venue does not open on time, is materially different from its listing, or cannot be used as agreed, contact the Host and report it through your dashboard.
Flexible Refunds
Cancel at least seven days before the booking for a refund (excludes GoVenue Guarantee). Later refunds follow the Host’s cancellation policy.
Full Cover for Host Cancellations
You will receive a full refund, including the GoVenue Guarantee fee.
Reassurance for Your Venue and Your Income
Support for Your Space
If damage or misuse occurs, GoVenue will help gather the available evidence and liaise with the Guest to encourage a fair resolution.
Clear Communication First
Guests are encouraged to contact you directly through our platform, promoting transparent communication.
Secure, Reliable Payments
Payments are released 7 days after the booking has been completed if no issues have been raised within the 48-hour review window.
Book and Host With Confidence
Guests can book knowing support is available if a venue does not meet expectations. Hosts can welcome bookings knowing that payments are secure and concerns will be handled fairly.
